Patient Information

Central Carolina Dermatology Patient Information

Central Carolina Dermatology in High Point , NC welcomes our established and new patients to our website! You will find answers here to many questions you may have.

General Patient Information

  • Please arrive promptly for your appointment. If you are unable to keep your appointment, please notify our office at least 24 hours in advance to avoid a missed appointment fee. 
  • An appointment is considered missed when a patient fails to provide a 24 hour notice of cancellation. 
  • Multiple missed appointments could result in dismissal from Central Carolina Dermatology. 
  • You may be asked to reschedule should you arrive late for your appointment. 
  • You are required to bring your photo identification, current insurance card(s) and copay for check in. 
  • We will verify patient information each time you schedule and check in for an appointment.

New Patient Information

  • Please arrive 15 minutes prior to your scheduled appointment. If you are unable to keep your appointment, please notify our office at least 24 hours in advance. A future appointment will not be scheduled should you miss your appointment. 
  • You may be asked to reschedule should you arrive late to your appointment. 
  • You are required to bring your photo identification, current insurance card(s) and copay for check in. 
  • Minor patients must have a parent or legal guardian present with photo identification at the time of the appointment. Legal guardians should bring court documentation for the patient file. 
  • You will be asked to complete the forms below upon check in. You may print them and bring them completed to your appointment. 

Prescription Refills

Please contact your pharmacy if you need a medication refill. We only process refill requests during normal office hours. Please allow 2 business days for refill processing.

Medical Records Release Information

To request a copy of your medical record, please call the office. There may be a fee associated with this request.

To request a copy of your medical record to be sent to another provider, print and complete the release below. You can send the release to us by mail or fax or you can bring it to the office. You may also complete this release if you would like Central Carolina Dermatology to request a copy of your record to be sent to us from another provider.

Privacy Policy

Our Privacy Policy describes how medical information about you may be used and disclosed and how you can get access to the information. You can review our Privacy Policy below.

Patient Bill of Rights

  • A patient has the right to good quality care and high professional standards that are continually maintained and reviewed. 
  • A patient has the right to have his or her medical records treated under the HIPAA guidelines for privacy. 
  • A patient has the right to make informed decisions regarding his or her care and has the right to include family members in those decisions as long as they meet the HIPAA guidelines. 
  • A patient has the right to have any service, procedure, or fee explained upon request. 
  • A patient has the right to be treated with respect.

Patient Responsibilities

  • A patient is responsible for providing correct and complete information about their health, past medical history and insurance. 
  • A patient is responsible for reporting if they do not understand the planned treatment or their part in the plan. 
  • A patient is responsible for following the recommended treatment plan they have agreed to by keeping their appointments. 
  • A patient is responsible for payment of all charges not covered or unauthorized by his or her insurance carrier, as well as, any associated court costs, collection fees, or other remedies required to collect delinquent accounts. 
  • A patient is responsible for co-payments and deductibles at time of service. 
  • A patient is responsible for referrals (if required by their insurance), or they may reschedule, or be considered private pay. 
  • A patient is responsible for treating others with respect.

Insurance Plans We Participate With:

  • Aetna- includes HMO, QPOS, Aetna Choice POS, Elect Choice, Managed Choice, Open Choice, HMO Open Access, Open Select, National Advantage 
  • Blue Cross Blue Shield- Commercial and Blue Medicare PPO and HMO, Blue Medicare Advantage, State PPO 
  • Cigna- Open Access, PPO, HMO or POS (includes Great West, formerly One Health Plan) 
  • Coventry / First Health / Wellpath- GEHA, Mail Handlers, APWU, NALC, Hartford, Liberty Mutual, Coventry One (no referral required) 
  • Humana- Choicecare PPO and POS 
  • Medcost- ACS, Benefit Management, Benefit Plan Services, Corsource, Corporate Benefit, Federated, Mega Life, Meritain, Penn Western,Time, Web Tpa (any card that says Medcost) 
  • Medicaid- Carolina Access- referral required by practice noted on card, NC Healthchoice (current, established patients or as a secondary insurance only)
  • Medicare- AARP, Advantra Freedom, Aetna Medicare, BCBS HMO and PPO, Blue Medicare Advantage, Coventry Medicare, Gateway Health Medicare, Humana Gold Plus (HMO requires referral if back of card reads THN above Primary Physicians name), Humana Gold Plus (HMO SNP), Humana Choice (PPO), Humana Gold Choice (PFFS only available in Davidson and Forsyth counties), Pyramid Today's Options, United Healthcare PPO (United Healthcare HMO requires a referral) 
  • PHCS- PPO or MD Plan, Multiplan (not PHCS if card says POS Plan) 
  • Primary Physicians Care 
  • Tricare- Standard, Tricare for Life, Tricare Prime (Tricare Prime requires a referral) we are not contracted; however we do give a discount. 
  • United Healthcare- All Savers, Choice PPO, Choice Plus PPO, Core PPO, HMO plans require a referral: Charter HMO, Navigate HMO, Compass HMO, Compass HMO and Compass ACA -HMO
  • Free Clinics- Community Clinic of HP, Davidson Medical Ministries of Lexington

Billing for Office Visits and Surgical Procedures

We want to help you understand how medical insurance covers office visits and procedures. When you have a co-payment, some insurance carriers apply it to the office visit (evaluation and management) meaning time with the health care provider to give advice and write prescriptions. Any procedure done in the office such as freezing or removing skin lesions, treating warts with medication, skin biopsies is considered a surgical procedure according to the American Medical Association and is therefore classified as that according to Medicare and commercial insurance billing guidelines. When these surgical procedures are medically necessary, they may be covered by your plan, but usually fall under a different section of your insurance coverage and may be subject to a deductible. It is important for you to understand your insurance coverage so you will not be surprised when you get your explanation of benefits from your insurance carrier and bill for our services.
When possible, we often evaluate your condition and perform the procedure during the same appointment time. We find that this is more convenient for the patient rather than scheduling another appointment for the procedure. This also expedites the diagnosis and treatment of your condition. These will be identified as separate items on your insurance explanation of benefits and our billing statements.
Central Carolina Dermatology Clinic accepts:
  • Cash 
  • Check 
  • Visa 
  • MasterCard 
  • Discover 
Payment plans available. 
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